THE FINE PRINT ABOUT BEING SATISFIED
We want you to be pleased with our service and products. If something is not right, tell us and we'll try to fix it. We've been in business for over 44 years. We're not interested in tricking you, selling you bad stuff, or taking advantage of you. We try to treat all of our customers the way we like to be treated ourselves. We are here to help. Just examine the contents of your order when you get it and let us know if you want to return or exchange something. You have 30 days from the invoice date to return it. See our return policies here.
THE FINE PRINT ABOUT PRICES
As you can see, we do our best to keep prices low. First, we discount from retail list price and then we add further discounts as the quantities in your order increase. These are our prices for everyone - big company, small company, teacher, indie artist, occasional crafter - this is it. No secret agenda, no magic words which cause other pricelists to pop up.
The prices which we have to pay to our suppliers can change without notice, and therefore our prices also sometimes have to change without notice. Not that often, and not by that much, but when we pay more, we have to charge more. If a cost goes down, we charge less. Our paper catalog gets out of date. We do our very best to keep the website prices accurate and up to date, but sometimes we make mistakes. Occasionally an item may be priced on the website incorrectly high or incorrectly low, but it will be corrected when we download and review your order. It doesn't happen that often and you can always choose to return an item if there is any issue about a price inconsistency. Thanks for your understanding. We're not trying to trick anyone!
THE FINE PRINT ABOUT SPEED (OR, "HURRY, I'M DESPERATE!")
Our goal is to ship all orders that arrive before noon the same day, and those which arrive after noon, the next business day. Usually, that's exactly what we do. Sometimes we can't make it, because stuff happens. Maybe one day we get swamped with orders beyond our wildest dreams, or several people get sick on the same day, or equipment breaks down, or more often, everything all at once. Whatever. In those cases there might be an extra day, maybe even two before we ship. If you are on a deadline where a day or two matters, explain your time concerns very clearly when you call and we'll do our best to help. We offer every shipping service, from "Snail Mail" to Overnight A.M. to help you meet your deadlines.
THE FINE PRINT ABOUT MINIMUMS, UPCHARGES & HIDDEN CHARGES
There are none.
THE FINE PRINT ABOUT ADDING ON TO YOUR ORDER LATER
It's really a problem for us! We'd have to search through hundreds of orders looking for yours. To ship orders the same day, we have to move fast! Maybe it has already been picked, or packed, or even finished and loaded on the UPS truck or whatever. It causes mistakes. We hate it. We'll do it for you if the order has not yet dissappeared into the recessess of our large warehouse (you would have to get to us FAST), but it may cause a delay in shipping your order. Once it is back there, we are sorry, but we will not be able to find, retrieve and change it, because it literally becomes the "needle in the haystack".
THE FINE PRINT ABOUT BACKORDERS
We might start processing your order and find that the computerized inventory was off. Rare, but it can happen. We'll hold the order if the item seems really important relative to whatever else you are getting and email or call you to ask what you want us to do. If it's just an item or 2, we will go ahead and ship it without it, unless you have specifically given us instructions otherwise. Shipping would be adjusted to reflect the new weight, and when the item comes back in stock, we will send you an email so you can order it if you still want it, and whatever discount you originally had on the item will still apply. We DO have to charge shipping on the backorder, whatever the shipping company charges us. If you want an out of stock item shipped as soon as it comes in, you can place a new separate order for it, and that is what we will do.
THE FINE PRINT ABOUT MONEY
We can't extend credit. Payment is by Credit/Debit Card (Mastercard, Visa, American Express, Discover), Paypal (including Paypal's Bill Me Later), Check/Money order mailed in with your written, typed or printed order. (You can place an order on the website, get shipping options and costs, and use the "Hold and Print" option instead of the "send" option, print the order and mail it in with the exact amount you owe), or by Wire Transfer on larger orders.
THE FINE PRINT ABOUT LIABILITY
Like most companies, we have to limit our liability to a replacement or refund for a defective item so it's best to test the suitability of a product before using it extensively or buying large quantities! We just can't take financial responsibility for time or other materials. We make no guarantees about how products will work in your situation. Test or take your chances!
THE FINE PRINT ABOUT GUARANTEES THAT CLOTHING WILL DYE EVENLY
We cannot guarantee that all parts of a garment will dye that same color. We just can't. We don't control the manufacturers and factories, and only ome or two guarantee dyeability anyway. It's rarely a problem, but it does happen. Having said that, we do pay attention and always test dye clothing lines before we start selling them. Also, if an item says it is sewn with cotton or silk thread, it should normally dye the same as the garment or accessory. But sewing folks are humans too, and sometimes, rarely but sometimes, they will accidently grab a spool of polyester thread to thread their machine with. It happens. We are not the only company they sew for. When this happens, the thread will not dye, it will stay white. If this won't work for you, the best we can do is replace the item or give you a discount on it. Fortunately this is not a common problem, but be aware that it can happen.
If you'd rather speak with a human, please call toll-free from anywhere in the U.S. or Canada M-F 8am to 5pm PST
Copyright © 2013 Dharma Trading Co. All Rights Reserved.
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