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International Ordering Information

International Ordering Information

 

We specialize in FAST, FRIENDLY service at FAIR prices.

 

We keep our website, catalog and our operation simple and economical which allows us to keep our prices low. We've been doing this for over 40 years and we have a great reputation - ask around!

Wherever you live, we can get it to you fast! We fill orders very quickly, and usually ship within 24 hours of receipt of your order. If you place your order before 11am (PST), your order will usually ship the same day - if you place your order after 11am, it usually ships the next business day - no extra charges - just our regular service. See below for Detailed Shipping Information.


4 WAYS TO PLACE AN INTERNATIONAL ORDER:
(U.S. & Canadian Customers Click Here)

    1. PLACE YOUR ORDER ONLINE THROUGH OUR SECURE WEBSITE:
      Just browse around the website until you find something you want to buy. Type a quantity into the "Quantity" box and press the "Add to Cart" button. You will be taken through our Secure Server to the Shopping Cart. The Shopping Cart keeps a list of all the items currently in your order. From here on you simply browse and add items until you are ready to check out. You may also create a Dharma Account to access additional features and conveniences.
      Ordering on our website is safe:
      • We have been in business for over 42 years.
      • 100% encrypted checkout.
      • Thawte 100% certified secure site.
      • Certified Visa/MC CISP Compliant.
      • We do not store your credit card number online.
      • We never share, sell, or otherwise leave unattended your personal information.


    1. TELEPHONE AND SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE AT (707) 283-0390:
      You can place your order over the phone Monday-Friday, 8:00am - 5:00pm (PST).


    1. EMAIL YOUR ORDER TO service@dharmatrading.com:
      1. Start with your Full Name and your Shipping Address.
      2. Include your Billing Address (the name and address on your credit card) if different from shipping address.
      3. List the items you want (include stock #, and sizes/colors).
      4. Tell us how you want your package shipped.
      5. Include your MasterCard, Visa, American Express, or Discover card number and expiration date.

  1. FAX YOUR ORDER TO US AT (707) 283-0379:
    Use our order formor any piece of paper.
    1. Start with your Full Name, Email Address, and your Shipping Address.
    2. Include your Billing Address (the name and address on your credit card) if different from shipping address.
    3. List the items you want (include stock #, and sizes/colors).
    4. Tell us how you want your package shipped.
    5. Include your MasterCard, Visa, American Express, or Discover card number and expiration date.

3 Ways to Pay for an International Order:

    1. PAY WITH MASTERCARD, VISA, AMERICAN EXPRESS, OR DISCOVER CARD:
      Ordering on our website is safe:
      • We have been in business for 42 years.
      • 100% encrypted checkout.
      • Thawte 100% certified secure site.
      • Certified Visa/MC CISP Compliant.
      • We do not store your credit card number online.
      • We never share, sell, or otherwise leave unattended your personal information.
    2. PAY WITH PAYPAL

  1. PAY BY WIRE TRANSFER:
    On larger orders we are happy to accept payment via wire transfer. Please contact us for details.

Import Restrictions on International Orders:

Due to federal fire regulations, NO FLAMMABLES can be shipped internationally. Unfortunately, this means no solvent based gutta can be shipped. Water based gutta resist is OK.
The following countries are those to which we can ship ANY of our products:
AMERICAN SAMOA
ANGOLA
ANTIGUA AND BARBUDA
ARUBA
AUSTRALIA
AUSTRIA**
BAHAMAS
BARBADOS
BELARUS
BELGIUM
BERMUDA
BOLIVIA
BOTSWANA
BRAZIL
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CANADA
CAPE VERDE
CAYMAN ISLANDS
CHAD
CHILE
COLOMBIA
CONGO
COOK ISLANDS
CYPRUS
DENMARK**
ERITREA
ETHIOPIA
FAROE ISLANDS
FIJI
FINLAND
FRANCE
GABON
GAMBIA
GEORGIA
GERMANY
GREECE
GREENLAND
GUADELOUPE
GUAM
GUINEA
HAITI
HONDURAS
HONG KONG
HUNGARY
IRELAND**
ISRAEL
JAPAN
KENYA
KOREA
KYRGYZSTAN
LAO
LATVIA
LITHUANIA
MACEDONIA
MADAGASCAR
MALAWI
MALI
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MICRONESIA
MOROCCO
MOZAMBIQUE
NETHERLANDS**
NETHERLANDS ANTILLES
NEW CALEDONIA
NEW ZEALAND
NORWAY
PALAU
PHILIPPINES
POLAND**
PORTUGAL
PUERTO RICO
QATAR
ROMANIA
SAINT HELENA
SAINT KITTS AND NEVIS
SAINT LUCIA
SENEGAL
SINGAPORE
SLOVENIA**
SOUTH AFRICA
SPAIN**
SRI LANKA
SURINAME
SWAZILAND
SWEDEN
SWITZERLAND
TAIWAN
TANZANIA
TOGO
TRINIDAD AND TOBAGO
TUNISIA
UGANDA
UNITED KINGDOM**
UNITED ARAB EMIRATES
URUGUAY
UZBEKISTAN
VANUATU
VIETNAM
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
** Due to their import regulations, countries above with ** next to their name will have a $10.00 Country of Origin Paperwork charge added into shipping costs if the order contains any clothing, fabric, or silk items.


Due to their import restrictions, the following countries are the ones to which we can ship ONLY dyes, paints and tools. No clothing, fabric, or silk items are permitted for import.
CZECH REPUBLIC
DJIBOUTI
GIBRALTAR
NICARAGUA
SLOVAKIA
SWEDEN
YEMEN
If your country is not on either of the two above lists, we are very sorry for any inconvenience, but we are unable to ship orders to you at this time. Our only suggestions for now are that if you have friends or family in the U.S., we can ship to them and they can arrange to get it to you, or perhaps you could consider using a mail & package forwarding agent.




Shipping Information for International Orders:

U.S. Customers Click Here
Canadian Customers Click Here

Featured Customer Comment
"I just wanted to thank everyone there for your superb work, speedy delivery to New Zealand and great products. Have just received my second order from you, each time only taking 4 days from ordering online to reach me here in NZ! I love your silk and silk painting products. Will recommend highly to everyone. Thanks to all the busy monkeys there! - J. L., Otago, New Zealand"
Please be sure to enter your email address during checkout, so if necessary, we can contact you regarding your order! (We never share your email address.)
WE OFFER 4 KINDS OF INTERNATIONAL SHIPPING TO MOST COUNTRIES:

1st Class Mail International
(For packages up to 4 lbs.)
»»»» Postal Service (About 6-10 business days)
Priority Mail International
(Especially good for lightweight packages where urgency is not important.)
»»»» Postal Service (About 6-10 business days)
FedEx or UPS International Economy
(Not available in some countries. Reliable and Traceable.)
»»»» About 3-7 business days
FedEx or UPS International Priority
(Available to all countries. Fast, Reliable and Traceable.)
»»»» About 1-3 business days
UPS Bulk Air Mail
(Available to all countries. INEXPENSIVE, but longer delivery times than other options. Not trackable.)
»»»» About 3-5 weeks
Please keep in mind when choosing shipping options that only business days are counted, not holidays, weekends, or the first day processing your order.

New News: For most customers outside the USA & Canada we have arranged lower shipping rates using United Parcel Service (UPS) and your domestic postal service. UPS flies the package to your country and then puts it into the mail for delivery by your postal system. Our tests are showing about 2 weeks to most places in the world. Rates are very cheap up to 20 lbs., then regular priority mail is cheaper. See rates below.

Please note! Rolls of fabric 45" and longer CAN NOT be shipped by bulk mail.

We tried this earlier in the year with Fed EX and it was taking way too long for packages to arrive. Our tests with UPS have been much, much better.

The chart below illustrates your savings with "Bulk Air Mail" over other types of shipping to AUSTRALIA:

Comparison of Dharma Shipping Rates to AUSTRALIA
All rates shown are in US Dollars
Lbs. 1st Class Mail International Priority Mail International Bulk Air Mail
FedEX/UPS Economy FedEX/UPS Priority
1 10.76 27.50 5.78 42.51 57.44
2 17.64 32.35 11.56 48.21 57.44
3 24.52 37.20 17.34 54.85 57.44
4 31.40 42.05 23.12 60.99 64.18
5   46.90 37.45 67.40 70.64
10   73.65 74.90 99.23 104.13
15   100.40
125.48 135.08
20   127.15
148.15 159.43
           
Click below to see Bulk Air Mail rate comparisons to these other countries:
[France, England, Ireland, Scotland, Wales][Spain, Denmark, Norway, Sweden][Singapore]
SHIPPING COSTS are based on the total weight of your order. Light stuff costs less than heavy stuff to ship. There's nothing tricky going on here. You can know the exact shipping cost before you buy - just put all the items into your Shopping Cart, then enter your postal code into the Shipping Estimator below the Shopping Cart, and the cost to ship it every way possible will be displayed!
Dimensional Weight: The shipping rate we quote you is almost always, but sadly, not always, the cost you will need to pay for shipping. Rarely, added charges by UPS or Fed Ex for Dimensional Weight can increase shipping cost at the last minute. The only time this usually happens is for really lightweight bulky stuff, like 100 squeeze bottles, embroidery hoops, empty storage jars, or certain very light weight bolts of fabrics. Then Dimensional Weight may apply and we will contact you to sort it out before we ship.
INTERNATIONAL CUSTOMERS MAY BE CHARGED IMPORT DUTIES AND/OR TAXES BY THEIR COUNTRY'S CUSTOMS OFFICE. These fees will be charged to you when your package arrives (they are not included in the shipping costs that we charge). These fees are the customer's responsibility and are paid to your country's customs office upon receipt of the package. If you are unsure about customs duties and taxes and would like more detailed information, you should contact your local customs office.

Import Restrictions on International Orders:

Due to federal fire regulations, NO FLAMMABLES can be shipped internationally. Unfortunately, this means no solvent based gutta can be shipped. Water based resist is OK.
Currently, the few items marked as "drop-shipped" are only available to customers within the United States and Canada.
The following countries are those to which we can ship ANY of our other products:
AMERICAN SAMOA
ANDORRA
ANGOLA
ANTIGUA AND BARBUDA
ARUBA
AUSTRALIA
AUSTRIA**
BAHAMAS
BARBADOS
BELARUS
BELGIUM
BERMUDA
BOLIVIA
BOTSWANA
BRAZIL
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CANADA
CAPE VERDE
CAYMAN ISLANDS
CHAD
CHILE
COLOMBIA
CONGO
COOK ISLANDS
CYPRUS
DENMARK**
ERITREA
ETHIOPIA
FAROE ISLANDS
FIJI
FINLAND
FRANCE
GABON
GAMBIA
GEORGIA
GERMANY
GREENLAND
GUADELOUPE
GUAM
GUINEA
HAITI
HONDURAS
HONG KONG
HUNGARY
IRELAND**
ISRAEL
JAPAN
KENYA
KOREA
KYRGYZSTAN
LAO
LATVIA
LITHUANIA
MACEDONIA
MADAGASCAR
MALAWI
MALI
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MICRONESIA
MOROCCO
MOZAMBIQUE
NETHERLANDS**
NETHERLANDS ANTILLES
NEW CALEDONIA
NEW ZEALAND
NORWAY
PALAU
POLAND**
PORTUGAL
PUERTO RICO
QATAR
RUSSIAN FEDERATION
ROMANIA
SAINT HELENA
SAINT KITTS AND NEVIS
SAINT LUCIA
SENEGAL
SINGAPORE
SLOVENIA**
SOUTH AFRICA
SPAIN**
SRI LANKA
SURINAME
SWAZILAND
SWITZERLAND
TAIWAN
TANZANIA
TOGO
TRINIDAD AND TOBAGO
TUNISIA
UGANDA
UNITED KINGDOM**
UNITED ARAB EMIRATES
URUGUAY
UZBEKISTAN
VANUATU
VIETNAM
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
** Due to their import regulations, countries above with ** next to their name will have a $10.00 Country of Origin Paperwork charge added into shipping costs if the order contains any clothing, fabric, or silk items.


Due to their import restrictions, the following countries are the ones to which we can ship ONLY dyes, paints and tools. No clothing, fabric, or silk items are permitted for import.
CZECH REPUBLIC
DJIBOUTI
GIBRALTAR
NICARAGUA
SLOVAKIA
SWEDEN
YEMEN
If your country is not on either of the two above lists, we are very sorry for any inconvenience, but we are unable to ship orders to you at this time. Our only suggestions for now are that if you have friends or family in the U.S., we can ship to them and they can arrange to get it to you, or perhaps you could consider using a mail & package forwarding agent.
We are continuing to upgrade our website in an effort to make it easier for our international customers. We are also diligently working towards being able to ship to more countries, and will update our site as that becomes possible.

 

If you'd rather speak with a human, please call toll-free from anywhere in the U.S. or Canada M-F 8am to 5pm PST
Phone: 800-542-5227

Drag and Drop chips to the Palette first.