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SHIPPING INFORMATION

First things first, for items shipped directly from our warehouse in sunny Petaluma, California:

  • Orders placed before 11am (PST) Monday - Friday are shipped the same day.
  • Orders placed after 11am (PST) Monday - Friday are shipped the next work day.
  • Orders placed on weekends are shipped Monday.

**Please keep in mind when choosing shipping options that only business days are counted, not holidays, weekends, or the first day processing your order. Example: an Economy 3 day air order placed on Tuesday afternoon or Wednesday morning before 11 am PST will be processed and ship Wednesday, so Thursday counts as day 1 when figuring the arrival date. (If you asked for Express next day overnight shipping, it would have gotten to you on Thursday.) With 3 day shipping, the order would arrive to you on the following Monday, because of the weekend (UPS doesn't move on weekends). If you really needed it on Friday for the weekend, you would need to ask for 2 day delivery, not 3 day. Phew, if you are confused about that or have a really important deadline, call us and we'll be glad to help you figure out the delivery date!

Also, please note the following:

  1. Not all services are available to every zip code.
  2. For all shipping transit times, we are talking about business days.
  3. Rates don't include an insurance charge of .50¢ per $100 value of your order after the first $100 for UPS and FedEx. The US Postal Service insurance starts at $1.00 for the first $20.00 and increases by $1.00 per $100 thereafter.
  4. If you choose to use the Postal Service and they lose, delay or misplace your package, there will be a 30 day delay before we can replace it while they track it. We prefer other carriers since we can easily locate, trace and resolve problems.
  5. Drop-shipped items, items shipped direct from the manufacturer, may not be shipped as fast as our own lightning fast service. They may require an additional day or two to ship out, depending on the manufacturer.

Fine print / Dimensional weight: In general, shipping costs are based on the total weight of your order, i.e. lightweight stuff costs less than heavy stuff to ship. However, UPS, USPS and Fed-Ex sometimes charge Dimensional Weight for very large, very lightweight packages. This amounts to billing the shipping at what the weight of that large package 'should' be. So, the shipping we quote you is almost always, but sadly not always, the cost you will need to pay for shipping. Added charges by UPS, USPS or Fed-Ex for Dimensional Weight can increase shipping cost at the last minute. In these very infrequent cases we will contact you to sort it out before we ship.

United States Postal Service package service. Packages weighing less than 13 oz. will ship via First Class Mail, while heavier packages are designated Priority Mail. They are the same service, receive the same treatment by the USPS.

The tracking capability for these services is limited.

Delivery times vary; approximately 1-5 business days for continental US, 5-7 business days for PR, Alaska and Hawaii.

A combination service offered by United Parcel Service and the USPS. UPS will pick up the package from Dharma, carry it all the way to your local post office which will make the final delivery. Please note: as these packages are finally delivered by your local mail carrier, customers MUST provide an address that receives mail delivery! (for example a PO Box) The Post Office will not automatically hold the package for you if they do not deliver to your address, it will simply be returned to Dharma.

This service is currently only offered on packages 9 lbs. and under.

Tracking capability for this service is very good.

SurePost delivery to most addresses takes 1 or 2 days longer than UPS Standard Ground, up to a week longer in PR, Alaska and Hawaii.

Standard ground service offered by United Parcel Service.

Fully trackable.

Delivery is guaranteed 2 business days in California. Up to 5 days on the East coast.

Basic expedited service offered by United Parcel Service.

Fully trackable.

Delivery is guaranteed in 3 business days.

Two day air service by Federal Express.

Fully trackable.

Guaranteed delivery in 2 business days (up to 3 days in Alaska and Hawaii).

Next day air service by Federal Express

Fully trackable.

Guaranteed delivery the next business day (up to 2 days in Alaska and Hawaii).

Next day air service with early morning delivery by Federal Express.

Fully trackable.

Guaranteed delivery the next business day by 10:30AM (by end of day for some rural areas).

Next day air service with early morning Saturday delivery by Federal Express.

Fully trackable.

Guaranteed delivery Saturday morning by high noon (by end of day for some rural areas).

United States Postal Service international shipping method for packages weighing 4 pounds or less.

Limited tracking.

Delivery times vary by country and location, but our experience shows 10-15 days for delivery.

United States Postal Service international shipping method for packages weighing more than 4 pounds.

The tracking capability for this service is limited.

Delivery times vary by country and location, but our experience shows 6-10 days for delivery.

Slightly slower and less expensive international service from Fed-Ex.

Fully trackable.

Delivery times vary by country and location, but our experience shows 3-5 days for delivery.

Slightly faster and more expensive international service from Fed-Ex.

Fully trackable.

Delivery times vary by country and location, but our experience shows 2-3 days for delivery.

This is a combination service offered by UPS. UPS picks up the package and delivers it, in bulk with other mail to the local mail service in your home country. Your country's mail service will make the final delivery. Please note: rolls of fabric, or other items, longer than 45" can not be shipped by Bulk Air Mail.

The tracking capability for this service is limited.

Delivery times vary by country and location, but our experience shows 3 -5 weeks for delivery.


 

If you'd rather speak with a human, please call toll-free from anywhere in the U.S. or Canada M-F 8am to 5pm PST
Phone: 800-542-5227

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