7/31/20 Update: Due to recent COVID-19 closure mandates for Sonoma County we are no longer able to work in the office, so we are unable to take incoming calls.
However, we are able to make outgoing calls.
If you would like us to call you back regarding anything, please email email@example.com with your name, phone number and what it's in regards to, also your order number if this is regarding an order, and we will call you back as soon as we can. Please be patient as it may take a bit of time for us to get back to you.
Please note, our office staff is available Monday through Friday, from 8am-5pm Pacific Standard time. Our website, Dharmatrading.com, is open 24/7 and you can still place orders there whenever you like.
We sincerely apologize for these inconveniences during this unprecedented time and hope you will please bear with us. We will resume normal operations as soon as we can.
Due to COVID-19 restrictions, we have unfortunately had to enact the following changes to our usual work processes:
- Same day shipping policy has been suspended as we are catching up after having limited staff for several months. Currently we are about 2-3 days behind, so your order won't ship for up to 3 days. We are working hard to get caught up, please bear with us. Orders will be handled on a "first come first served" basis, including all air shipments (though we try and get them out faster).
- Add-ons and changes to orders after they are placed are not possible at this time.
- If we are out of something on your order, we will be shipping the order anyway, as we just do not currently have enough staff to contact everyone about out of stocks, and supply chain interruptions are definitely affecting our inventory.
- International orders are not possible at this time, but we hope to be accepting them by late August.