Dharma Trading Co is currently open for minimum basic operations.
We are operating with minimal staff, observing social distancing guidelines, washing hands, wearing gloves to keep orders and products clean, and sanitizing regularly throughout the day, and so on, to protect our staff and customers. However, due to COVID-19 restrictions, we have unfortunately had to enact the following changes to our usual work processes:
- We are overwhelmed with emails asking after the status of orders. Please just try to be patient and wait for the confirmation of the shipment. Multiple emails regarding the status of your order can delay the shipment and cause confusion if they go to different people, so please be patient, we will get to your order! If it's an emergency, please email us at email@example.com
- Same day shipping policy has been suspended as we are only able to have a small crew on-premises due to safety protocols. Currently we are about 10-12 days behind, so your order won't ship for up to 12 days. We are working hard with our limited crew to get caught up, please bear with us. Orders will be handled on a "first come first served" basis, including all air shipments (though we try and get them out faster).
- Add-ons to orders and changes to orders after they are placed are not possible at this time.
- If we are out of something on your order, we will be shipping the order anyway, as we just do not currently have enough staff to contact everyone about out of stocks, and supply chain interruptions are definitely affecting our inventory.
- International orders are no longer possible at this time.
We sincerely apologize for these inconveniences during this unprecedented time and hope you will please bear with us. We will resume normal operations as soon as it is safe.