COVID-19 Delays

9/14/20 Update

Due to recent COVID-19 closure mandates for Sonoma County we are no longer able to work in the office, so we are unable to take incoming calls.

However, we are able to make outgoing calls.

If you would like us to call you back regarding anything, please email service@dharmatrading.com with your name, phone number and what it's in regards to, also your order number if this is regarding an order, and we will call you back as soon as we can. Please be patient as it may take a bit of time for us to get back to you.

Please note, our office staff is available Monday through Friday, from 8am-5pm Pacific Standard time. Our website, Dharmatrading.com, is open 24/7 and you can still place orders there whenever you like.

Due to COVID-19 restrictions, we have unfortunately had to enact the following changes to our usual work processes:

• Same day shipping policy has been suspended. Currently we are about 1-2 days behind. Orders will be handled on a "first come first served" basis, including all air shipments (though we try and get them out faster).
• Shipping companies are ALL experiencing delays and disruptions in service. All delivery guarantees are currently suspended. The FedEx Smartpost and UPS SurePost, which hand your package over to your local USPS office, the cheapest shipping options for small orders, are the most impacted services, with sometimes long delays. Once your package leaves our premises, we have no control over how long it will take to get to you.
• Add-ons to orders and changes to orders after they are placed are not possible at this time.
• If we are out of something on your order, we will be shipping the order anyway, as we just do not currently have enough staff to contact everyone about out of stocks, and supply chain interruptions are definitely affecting our inventory.

We sincerely apologize for these inconveniences during this unprecedented time and hope you will please bear with us. We will resume normal operations as soon as it is safe.