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We are observing social distancing guidelines, washing hands, wearing gloves to keep orders and products clean, sanitizing regularly throughout the day, and so on, to protect our staff and customers. However, due to COVID-19 restrictions, we have unfortunately had to enact the following changes to our usual work processes:
- Same day shipping policy has been suspended as we are only able to have a small crew on-premises due to safety protocols. Currently we are about 8-10 days behind, so your order won't ship for up to 10 days. We are working hard to get caught up, please bear with us. Orders will be handled on a "first come first served" basis, including all air shipments (though we try and get them out faster).
- Add-ons to orders and changes to orders after they are placed are not possible at this time.
- If we are out of something on your order, we will be shipping the order anyway, as we just do not currently have enough staff to contact everyone about out of stocks, and supply chain interruptions are definitely affecting our inventory.
- International orders are not possible at this time.
We sincerely apologize for these inconveniences during this unprecedented time and hope you will please bear with us. We will resume normal operations as soon as it is safe.
We thought it helpful to remind you that Soda Ash is required for Fiber Reactive Dyes
We noticed you added Fiber Reactive Dye to your cart and we want to make sure you know that Soda Ash Fixative. #FIX is required to make the dye permanent. If you know this, click 'dismiss' and you will never see this message again. If you need to know more, click the link to visit our Soda Ash page.
What is UPS SurePost?
UPS SurePost is an economy combination of UPS and the US Postal Service. Your mail carrier will deliver it. It takes a couple of days more, up to a week more for PR, AK and HI, and saves you money.