CUSTOMER SERVICE

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About Shipping

Drop Shipped Items

A few items, particularly large or heavy items, we choose to have shipped directly to you from the manufacturer in order to avoid the extra shipping charges and to keep our prices as low as possible. Normally this item ships quickly (although not as fast as our own lightening fast service) and if there is any delay, we will notify you promptly. Please put this item on a order by itself since it will ship separately.

Special Order Items

This item is not one which we keep in stock, but rather will order it for you when requested. Depending on when we receive your order relative to our ordering cycle, it will take up to a couple of weeks before we can ship it to you. Obviously, this requires a bit advance planning on your part.