If you need to return something, no problemo. You can request a refund or an exchange or a credit, as you wish. Please examine the contents of your order upon arrival and call us right away if you need to return something for any reason. You have 30 days from the invoice date to get an RA# (Return Authorization Number). After 30 days no returns are possible. See below for more detail, and about special order and drop shipped items, books and DVDs - Books must be in brand new condition and must be returned within 10 days. DVDs cannot be returned unless defective. Sorry, but we sell them discounted and returns after they are read or viewed are not possible.
Call and get an RA# to put on the outside of the box. (Without it there will be confusion). Returned items must be in resellable, original condition.
Ship all returns to:
Dharma Trading Co.
654 Irwin St.
San Rafael, CA 94901
Do not ship anything C.O.D.
We'll refund the shipping or pay for shipping to replace the item only if we made a mistake. If we did not do anything wrong, then we still have no problem with a refund or exchange, but we won't refund the shipping.
If your return reduces your order to a lower discount level, naturally we will have to recalculate the cost of the items you keep at the correct discount. Opened dyes and paints and other liquids and powders are not returnable unless defective, nor are sale items. Returns of cut fabric yardage invoke a 20% restock fee, as do refused shipments. Swim suits and underwear are not returnable due to health regulations. DVDs, Steamers, Heat Presses and special order items are not returnable unless defective. We also do reserve the right to charge a restocking fee to cover our expenses for arbitrary returns for reasons not involving an error on our part or exchanges for a different size. That seems fair.
